We want you to be 100% satisfied with your CALIBER purchase. If for any reason you are dissatisfied, we will assist you with a prompt refund or exchange.
CALIBER accepts returns of unused items within 14 days from the date of shipment with the exception of clearance items – clearance merchandise is final sale. We are happy to accept non-clearance merchandise in its original packaging, unworn and with all tags attached. For hygienic reasons, please try on all bottoms over your own undergarments.
Refunds will be credited to the original credit card that was used to make the purchase. We are only able to accept merchandise purchased from the CALIBER website.
To receive free worldwide shipping, your order must exceed $75CAD (or $150CAD depending on your shipping country. CLICK HERE for more info.) However, partial (or full) returns on these orders that fall below the $75CAD (or $150CAD) threshold will incur the initial outbound shipping cost and will be deducted from your refund amount.
Return/Exchange packages must be shipped prepaid through a traceable method such as UPS, FedEx or Insured Parcel Post (ie. Canada Post / USPS) and those shipping costs are the responsibility of the customer.
Please send returns or exchanges to address below and be sure to email us at [email protected] with your tracking number:
Re: Returns Department
178 – 260 Adelaide St. E
CALIBER reserves the right to refuse the return/exchange or any merchandise that does not meet the above requirements.
For any additional questions about returns/exchanges please email us at [email protected]