We want you to be 100% satisfied with your CALIBER purchase. If for any reason you are dissatisfied, we will assist you with a prompt refund or exchange.
CALIBER accepts returns of unused items within 14 days from the date of shipment with the exception of sale items – sale merchandise is final sale. We are happy to accept full price merchandise in its original packaging, unworn and with all tags attached. For hygienic reasons, please try on all bottoms over your own undergarments.
Refunds will be credited to the original credit card that was used to make the purchase minus the shipping fees. We are only able to accept merchandise purchased from the CALIBER website.
Free shipping to Canada and the United States are for the initial outbound shipping of orders that exceed $149CAD (BEFORE SHIPPING COSTS). Partial (or full) returns on these orders that fall below the $149CAD threshold (BEFORE SHIPPING COST) will incur the initial shipping out costs to the customer and will be taken from the refund amount.
Return/exchange packages must be shipped prepaid through a traceable method such as UPS, FedEx or Insured Parcel Post and those shipping costs are the responsibility of the customer.
Please send returns and exchanges to:
Re: Returns Department
178 – 260 Adelaide St. E
CALIBER reserves the right to refuse the return/exchange or any merchandise that does not meet the above requirements.
For any additional questions about returns/exchanges please email us at [email protected]